6. Developing and revising procedures and checklists

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Developing and revising procedures and checklists

Associated cards

6.1. Systematic management of policies

Policies are a form of statements of intent and are often used to guide decision making throughout all levels of operation within in both public and private organizations. Policies are not static documents, but evolve with the organization and must thus be managed. The purpose of Systematic management of policies is to support structured development and management of policies for dealing with emergencies and disruptions characterized by occurrence of emerging risks and threats. The aim is to achieve adaptive and holistic policy management involving policy makers and operational personnel, both within public and private organizations. Note, that when this capability card is used by operational personnel, it rather refers to systematic management of plans, procedures or checklists.

INTERVENTION

  • Systematic coordination and dialogue between policy-makers (who design, review, validate and sign off regulations, procedures and policies), and operational personnel (who select, use, apply or follow regulations, procedures and policies), within and between different organizations on the use of policies.
  • Establish a process to (re-)design policies based on lessons identified.

MECHANISM

  • Actual policy use and compensating strategies can be explored and understood by addressing these in thematic workshops or focus groups, observational studies, and evaluations of (simulated) events, before and after crises.
  • Problems that operational personnel have with policy use during a crisis may be resolved through the availability of policy makers/experts that can be contacted for clarification or policy conflict resolution.

OUTCOME

  • Actual policy use and compensating strategies can be explored and understood by addressing these in thematic workshops or focus groups, observational studies, and evaluations of (simulated) events, before and after crises.
  • Problems that operational personnel have with policy use during a crisis may be resolved through the availability of policy makers/experts that can be contacted for clarification or policy conflict resolution.

CONTEXT

  • Openness to have discussions across hierarchical levels, domains, organizations, or borders.
  • A legal framework allowing the development of joint policies.