9. Managing system failures
Managing system failures
The card supports the development and the maintenance of Alternative Working Methods (AWMs) in case of system failure. System failures are situations in which an essential component to ensure continuity in the service offered by the organization is either lost or functioning in a degraded mode and there is no backup, emergency or contingency solution available by design. Applying an AWM means performing one or more activities within the organizations in a way which is remarkably different from what described in existing procedures or practices, in order to bypass the constrain created by the system failure. It may imply following different steps in the way to perform the activity, using different tools or cooperating with different people (or all of the above) with respect to what is normally done without the system failure.