2. Supporting coordination and synchronisation of distributed operations
At the time of a crisis, first responders of different organisations (e.g., fire-fighters, medical teams, police officers, civil protection staff, etc.) need to collaborate to operate effectively and safely while minimising losses. The guidelines described under this theme propose various interventions aimed at enhancing resilience management processes before, during and after crises in order to better support distributed operations.
In order to collaborate effectively at the time of a crisis, the people jointly involved in crisis management from different organizations need to have sufficient understanding of their mutual goals, expectations, capabilities, and operational procedures. This common ground can be achieved by promoting periodic information sharing activities or exercises involving the staff of different first responder organizations.
2.2. Establishing networks for promoting inter-organizational collaboration in the management of crises
Establishing pre-crisis relationships between the organizations that may be jointly involved in managing a crisis, paves the way for more effective collaboration and communication; building trust and create professional relationship across organisations during and post crisis responses.
Stakeholders involved in resilience management need to have clear idea of roles and responsibilities who may be involved in the management of a potential crisis. Each organization should have an adequate knowledge not only of its own roles and responsibilities, but also of those of other organizations they may be required to collaborate with during a crisis. This is vital in order to identify gaps and cooperate before, during and after a crisis.